Thursday, November 8, 2007

Shoddy Shipping

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I ran across an interesting picture on Digg today that reminded me of something that happened to me last month.

My warrenty expired on my current laptop (an IBM T42) after the 4 years that I've had it. Good times. So i decided it was time to throw in the towel and get a new laptop. So I ended up picking out a new T61p (also an IBM). I ordered this laptop on the 9th of October and it came around the 2nd of November.... Yeah, I waited almost a month for my laptop to come. It didnt even start shipping till the 26th! Now normally I'm a strong advocate of IBM but in this case, they were a little slow, even for me. But to top it off, IBM switched their shipping service from DHL and FedEx to UPS Ground...

No one likes UPS, because no one likes waiting two weeks to get what they order! But the best part of this whole process wasn't opening my laptop when it finally arrived; it was watching the shipment tracking oddly enough. Here's what I mean:

(FYI "CN" stands for China, and read it bottom to top)

Package Progress
Location Date Local Time Description




LANSING,
MI, US
11/01/2007 6:25 A.M. DEPARTURE SCAN

11/01/2007 5:20 A.M. ARRIVAL SCAN
LOUISVILLE,
KY, US
11/01/2007 4:10 A.M. DEPARTURE SCAN

11/01/2007 1:29 A.M. IMPORT SCAN
LOUISVILLE,
KY, US
10/31/2007 1:35 P.M. BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

10/31/2007 11:39 A.M. IMPORT SCAN

10/31/2007 11:06 A.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

10/31/2007 7:54 A.M. IMPORT SCAN
ANCHORAGE,
AK, US
10/27/2007 4:16 P.M. DEPARTURE SCAN

10/27/2007 3:49 P.M. ARRIVAL SCAN
INCHEON,
KR
10/28/2007 1:52 A.M. DEPARTURE SCAN

10/28/2007 12:32 A.M. ARRIVAL SCAN
GUANGZHOU,
CN
10/27/2007 8:46 P.M. DEPARTURE SCAN
LOUISVILLE,
KY, US
10/26/2007 4:56 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
GUANGZHOU,
CN
10/26/2007 6:23 P.M. EXPORT SCAN

10/26/2007 6:20 P.M. HUB SCAN
SHENZHEN,
CN
10/26/2007 3:20 P.M. DEPARTURE SCAN
SHENZHEN,
CN
10/25/2007 2:58 P.M. ORIGIN SCAN
CN 10/26/2007 2:17 A.M. BILLING INFORMATION RECEIVED

There are a few interesting things this data:

1) The packages from IBM usually come from china, and are usually here within a few days. This was still the case (must have been a FedEx Jet). But once Kentucky got their hands on it... It was shut down, apparently they didn't like my package so they decided to not only stop it in its tracks, but SEND IT BACK TO CHINA! Then it jumped over to South Korea!!! and then to ALASKA!! So it couldn't get in from the right of the country, so they decided to ship it around the WHOLE WORLD to get it in were no one was looking...

2) Whatever tricky move this was, apparently payed off (after UPS DROVE it from ALASKA to KENTUCKY!) Billy Joe Bob working customs or whatever, decided that the same package was safe for delivery this time and forwarded it on to MI.

But the moral of the story is that now I have a sweet laptop, but it took it almost a month to get here instead of the TWO DAYS! it should have taken. Doesn't it make my desk look so much fuller?

1 comment:

Admin said...

Hopefully you figured out that your laptop did not go back to china. They submit the invoice electronically to Kentucky before shipping from China. Yours had an issue, causing a 1/2 day delay in China. The message reads funny, because Kentucky issued the exception. Package is where you see a SCAN, not where a error message is issued.